Authentication request documents:
- ID card or selfie photo with new ID card, driver's license or passport,
- Your bill is in the form of a bank statement or a certificate of residence.
The points you should pay attention to during the authentication phase are:
- Each area in your document should be clear, clear and understandable.
- The area of your documents should be bright.
- The requested documents must be original. If you take photographs of a copy of your document, it will not have any validity.
- You can choose any identity card, license card or passport option.
- If you want to authenticate via the License option; You must upload your selfie photo in 2 stages where you have the front and back of your driver's license.
- You can complete the processing steps by selecting the color image of any bill received within your last 3 months, the bank card statement received in your last 3 months or the document proving your address (Residence Certificate).
- Your user profile information and any information contained in your legal document must be matched.
- If your computer's web camera resolution is not enough or if you do not have a webcam; At this stage you can use the option to take photos via your mobile camera or mobile app of our site.
- If you load an incorrect document, you can renew all of the process steps by renewing your page.
If you have any problems during the verification process or if you wish to receive information, please contact our customer service at 06.00-21.00 (GMT +0) and ask for information. If you wish, you can ask for help by sending an e-mail to firstname.lastname@example.org.
In order to be able to trade in Koinal.io, we ensure that all our members remain in compliance with the KYC / AML laws in the countries in which we operate.